Refund Policy

At AÏT Active, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.
• Have all original tags attached.
• Be returned in their original packaging.
• Be free from stains, odors, makeup marks, deodorant marks, pet hair, or any other signs of wear.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

• Socks
• Underwear or intimate garments

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or color, please return your original item for a refund (if eligible) and place a new order.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for the cost of return shipping unless:

• The item received is incorrect.
• The item is damaged or defective.
• The wrong product was shipped due to our error.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue so we can resolve it as quickly as possible.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: hello@aitactive.com