Frequently Asked Questions

Do you ship internationally?

Yes. We offer worldwide shipping.

How long will it take to receive my order?

Orders within the United Arab Emirates are typically delivered within 1–3 business days.

For international orders, delivery times vary depending on the destination and shipping method selected at checkout.

Can I return my order?

Yes. We offer a 14-day return policy on eligible items. Please refer to our Refund Policy for full details and return conditions.

How do I choose the right size?

Each product includes a size guide to help you find your best fit. If you're between sizes or need assistance, feel free to contact us before placing your order.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking information so you can follow your order.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes or import fees depending on your country's regulations. These charges may be responsibility of the customer.

How can I contact AÏT Active?

If you have any questions, we're here to help.

Please contact us at hello@aitactive.com, and we'll get back to you within 24h.